Please note that due to COVID-19, some terms and conditions may be affected / changed to comply with guidelines.

Products

Shipping

We ship only within Ireland & Northern Ireland, and the standard delivery fee is €5.50. Our aim is to package and dispatch orders within 24 hours of receipt. Items generally are delivered within 1-2 working days of dispatch.  If your product is out of stock you will be notified by email and estimated delivery will be advised. All delivery charges are subject to change and delivery is subject to credit card authorisation, and stock availability.

Please make sure to provide the correct shipping address. Moda Beauty can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

Cancelations

Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.

Returns

You can return an item within 14 days of receipt of your order. All returned items must be unused and in their original packaging. Please contact our Customer Service team to arrange your return at info@moadbeauty. We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with all the necessary information to arrange the return.
Any breakages or damages must be reported to us within 24 hours of delivery via email (photos must be included in the email, please see guidelines below).

Please ensure you attach the following photos to your message:

  1. Photo of the package from the outside, so we can see the package or box (IMPORTANT: If the package is damaged please show it in the picture)
  2. Photo of the goods inside the box including any possible protection. That is, exactly as you received them.
  3. Photo of the broken item where we can clearly see the damage.

If a product is defective in any way, and if a return is required, please return it as soon as possible after becoming aware of the defect and we will either deliver a new one to you or refund you the cost of the product and postage. If you are unsure if we require you to return a damaged item, please email us at info@modabeauty.ie.

After returned items are received and inspected, we will endeavour to process your refund as soon as possible. This can take up to 14 working days depending on your original method of payment. 

Salon Policies

Health Conditions 

In order to avoid disappointment please inform us at the time of booking your appointment of any medical conditions that may affect your treatment. This information is strictly confidential.  

Arrival 

For new clients, we would ask that you arrive 5-10 minutes before your appointment so that you can unwind and fill out a consultation form if necessary. Please be aware that if you arrive late the time of the appointment may be shortened or rescheduled in consideration of the next person. Please Note: If your appointment is first thing in the morning, you don’t need to arrive early. 

Cancellations 

Treatments are reserved specifically for your needs based on availability. In order to best accommodate your request, we appreciate/require minimum notification for any changes or cancellations as follows:  

  • 24-hours before; or 
  • till 12pm day before appointment.  

Cancellations must be made via phone and cannot be made through email or social media sites. We regret that, if you reschedule or cancel with less than minimum notice above, you lose your deposit and you are required to place another deposit. 

NO EXCEPTIONS. If you wish to reschedule for the same day, just a different time, and we are able to accommodate, no charge applies. If you have a gift voucher or a pre-paid course of treatments and do not show up for your treatment or cancel in less than 24 hours before your treatment time, you will forfeit the cost of treatment. Groups of 2 or more people require 24 hours cancellation notice. 

Cancellations for Booking Online 

Please be aware any online changes or cancellations are not available to you 24 hours before appointment. In order to cancel or reschedule in less than 24 hours before your booking, you need to contact the Salon. Minimum notification requirements are the same as above. We regret that lack of notification will result in 40% deposit/cancellation fee charged to your card.  Groups of 2 or more people require 24 hours cancellation notice. 

Booking Deposit 

Booking in person – a 40% booking deposit is required at time of booking. 

Online – Maximum of €1.50 per booking.

Usual cancellation policy applies. 

Children 

If you bring children with you to an appointment, we require that a second adult be present to provide full supervision. For health and safety reasons, children are not permitted into our treatment rooms. 

Mobile Phones 

For the comfort and relaxation of yourself and others please switch off your mobile phone. 

Payment 

We accept all major credit cards, debit cards and cash. We do not accept cheques. Full course payment is required at first treatment to qualify for a discount. Courses once booked are non-refundable or transferable. 

Changes to Website/Brochure 

Prices, treatments and offers are subject to change without prior notice. 

Refund policy 

Our intent is for each customer to be 100% satisfied with our services. Returns and refunds are limited to the following situations:  

  • Services received cannot be refunded under any circumstance. 
  • Refunds will only be considered for products if presented within 7 days of purchase. Products can only be refunded if unused and in its original packaging. If a product is opened or used it is possible that a restocking fee will be charged. Refunds can only be processed with receipt. 
  • No refunds are given for gift vouchers. 
  • Gift vouchers are not exchangeable.  

Redo 

Due to the artistic nature of what we do, we cannot offer any refunds on services performed. However, we will work tirelessly to ensure you are satisfied. 

For any reason, if you are not satisfied with your service, you have to let us know immediately before you leave the salon so we can solve the situation.  

Redo can still be offered ONLY If there is a technical issue with the service provided, however we require that you contact us within certain hours after your appointment, depending on treatment type: 

  • Waxing Appointments- 6 hours; 
  • Shellac Nails- 3 days; 
  • Gel nails- 7 days; 
  • Mink Lashes- 3 days. 

No redo will be offered before your beauty treatment is fully assessed by a salon manager or senior member of staff. If, for whatever reason, you can not make the assessment, visual evidence will be required in order to rebook for later redo. 

General Terms and Conditions 

  • Extra charges for long nails, extra services and time are at the discretion of your Nail Technician. You will be informed of any extra charges before the Nail Technician begins this service.   
  • A skin patch test is recommended for all tinting, waxing and eyelash services. 
  • Customers who are under 16 years of age, will require parent/guardian approval. Therapists can refuse performing treatment if it’s inappropriate to clients age. 
  • Moda Beauty Salon reserves the right to refuse services to anyone at its discretion if it feels the policies are being abused. 
  • The salon reserves the rights to ask customers to pay for the cost of the services in advance. 
  • Offers are subject to availability. 
  • Appointment confirmation messages are at our discretion and can not be treated as reminders. 
  • Management reserves the right to refuse admission.