Product Terms & Conditions

 

Shipping

We ship only within Ireland & Northern Ireland, and the standard delivery fee is €5.50. Our aim is to package and dispatch orders within 24 hours of receipt. Items generally are delivered within 1-2 working days of dispatch.  If your product is out of stock you will be notified by email and estimated delivery will be advised. All delivery charges are subject to change and delivery is subject to credit card authorisation, and stock availability.

 

Please make sure to provide the correct shipping address. MBS can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

 

Cancelations

Orders may be cancelled if they have not been processed and shipped. After they have been processed they may not be cancelled.

 

Returns

You can return an item within 14 days of receipt of your order. All returned items must be unused and in their original packaging. Please contact our Customer Service team to arrange your return at info@mbsonline.ie. We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with all the necessary information to arrange the return.

 

Any breakages or damages must be reported to us within 24 hours of delivery via email (photos must be included in the email, please see guidelines below).

Please ensure you attach the following photos to your message:

  1. Photo of the package from the outside, so we can see the package or box (IMPORTANT: If the package is damaged please show it in the picture)

  2. Photo of the goods inside the box including any possible protection. That is, exactly as you received them.

  3. Photo of the broken item where we can clearly see the damage.

 

If a product is defective in any way, and if a return is required, please return it as soon as possible after becoming aware of the defect and we will either deliver a new one to you or refund you the cost of the product and postage. If you are unsure if we require you to return a damaged item, please email us at info@mbsonline.ie.

 

After returned items are received and inspected, we will endeavour to process your refund as soon as possible. This can take up to 14 working days depending on your original method of payment.